Delete your DomuSpace account

Case 1

You are an owner or a private individual

You signed up yourself, so you can delete your account yourself from the app or from the web version. You will be asked for your password and a confirmation word. Deletion is immediate and irreversible.

What is deleted

• Your profile and your personal data.
• Your properties, photographs and documents.
• Your viewing requests and your calendars.
• Your messages and notifications.
• Your sessions and your devices.

What is kept, and why

• An anonymised record, without your name or contact details, of any properties under a current contract with an agency, until that contract ends.
• Anonymised statistical data, which can no longer identify you.
• Invoices, for 7 years, as required by accounting law.

Your data may continue to exist for a while in backups, no longer in use, until those backups are replaced.

If you have active collaboration offers with an agency, withdraw them before deleting your account.

The button opens your account in the DomuSpace web version. If you are not signed in, the app will ask you to sign in first.

Case 2

You are a company user

Your account was created by your company and only your company can delete it. Inside the app, an administrator deletes it under Settings → People & HR → Privacy tab → Data protection rights, choosing “Deletion” in the Right selector.

That screen only exists if your company has the People & HR module enabled. If it does not, use the form below and we will pass the request on for you.

Your company must handle your request, except for whatever employment law requires it to keep: working-time records are kept for 4 years in Spain and 7 years in Estonia.

If you prefer, send us the request here and we will pass it on to your company within 5 working days. We cannot delete your account ourselves.

Case 3

You want to delete your company account

A company account is not a user: it is the whole account. Deleting it removes all of its users, contacts, properties, documents and records.

Only the account holder (superadmin) can request it, and it is handled manually with verification. We will reply only to the address registered as the account holder in order to confirm the request.

After confirmation you have 30 days to download what the app allows you to export: contacts, finance and hours as CSV, and signed contracts as PDF. Everything is then deleted, except invoices and accounting records, which are kept for 7 years.