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Module 05 · Domuspace

Partly available

Every conversation, one inbox

Team, owners and email leads in one inbox; WhatsApp pending Meta.

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Domuspace messaging inbox filtered by owners, with a conversation between the agency and an owner who wants to sell
The owner writes from their portal and the agency replies here, so the conversation stays with the company. App screenshot with sample data.
A conversation with an owner on a phone: she asks about selling her flat and the agent confirms the viewing
The same conversation, on the agent’s phone. Sample data.

Messaging inbox for estate agencies

05
Partly available

Every conversation, one inbox

Today the inbox brings together team chat, chat with owners who use the portal, and a read-only inbox with the emails from your lead mailboxes. The connection with WhatsApp, Facebook and Instagram is built and will open once Meta approves the integration. From the Basic plan.

  • Team chat, with alerts on your phone
  • Chat with portal owners
  • WhatsApp, Facebook and Instagram, waiting on Meta
When do you take the photos? Thursday at 10:00, okay? Perfect, I’ll be there Owner

What works today

  • “Agents”: one-to-one chat with any colleague; tasks and holiday requests also arrive as messages.
  • “Owners”: the owner writes from their portal, the assigned agent or the administration receives the alert, and the reply goes back to their portal.
  • “Inbox”: the emails from your lead mailboxes, read-only; if you turn it on, every email becomes a contact.
  • An unread counter per conversation and per filter, and “Mark all as read”.
  • The conversation with the owner stays with the company, not on the agent’s phone.

How it works day to day

  1. An owner asks from the portal when the photos will be taken.
  2. The assigned agent gets the alert and replies from “Owners”.
  3. The reply appears on the owner’s portal.
  4. If the agent is on holiday, the administration sees the thread and replies.

WhatsApp, Facebook and Instagram: the integration is built and awaits Meta’s approval; until then, an agency cannot connect them. Conversations are not linked to the contact record or to a property.

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Frequently asked questions

Questions about Every conversation, one inbox

Can I connect the agency’s WhatsApp?

Not yet. It is built and will open once Meta approves the integration.

What works today?

Team chat, chat with owners who use the portal, and a read-only inbox with lead emails.

Can you reply to an email from the inbox?

No. The inbox is read-only: the email becomes a contact, and you reply from your own email or from the record.

Which plan is it in?

From Basic.